Wednesday, October 15, 2008

On some users

The (insert your favorite user here) Factor: a common phenomenon in technical support, in which a user (often petulantly) reports a problem, but claims to be too busy to troubleshoot the issue or to provide any meaningful information. These users enjoy being in the role of Victim: not only are they able to be the victim of computer problems, but they can also claim to suffer from IT harassment (for information) or IT neglect (because tech support cannot resolve the problem… the same problem about which they will give no information.) Common phrases include, “How long will this take? I don’t have time for this!” and terse emails (usually with upper management copied in) that simply say things like, “It still doesn’t work!!!” or “This is still a problem!!?”

Stuff I Collect - Militaria

Stuff I Collect - Militaria WW2 WWII First 1st Allied Airborne pin OPA ration token (1 blue) WW1 U.S. Shipyard Voluntee...